Frequently Asked Questions

WE REGULARLY RECEIVE QUESTIONS FROM OUR CUSTOMERS, HERE IS A LIST OF THE MOST FREQUENT ONES:

 HOW TO APPLY A PROMOTIONAL CODE? 

You can apply your promo code after you having checked out your cart.

- On mobile, the field is at the top of our checkout page. 👆

- On a computer, the field is on the right side of our checkout page. 👉

 

 WHAT ARE YOUR PAYMENT METHODS? 

Currently we have various payment methods such as:

Paypal, Visa, MasterCard, American Express.

 

WHAT ARE THE DELIVERY TIMES?

Our delivery times for United States of America is between 7 and 12 working days.

 

MY ARTICLE HAS NOT ARRIVED YET, IS IT NORMAL?

If your order is less than 4 weeks, please be patient, your item is surely late, we apologize in advance.

If your product is still not with you after 4 weeks you can contact us via our email address contact@lenappy.com

 I WANT TO CANCEL MY ORDER, IS IT POSSIBLE?

Yes, until your order is shipped, you can request a refund.

Just send us an email with your order number. We will cancel your order and refund you within a few days.

 

MY ORDER IS MISSING ITEMS, WHERE ARE THEY?

If you ordered several products, you may receive them in separate packages. For better logistics we ship our packages separately. 

 

DO YOU SHIP INTERNATIONALLY?

Yes, we can ship your orders worldwide. However, delivery is not offered for all countries.

HOW DO I CONTACT YOU?

If you have any questions that are not listed on this FAQ page, you can contact us via the email address contact@lenappy.us or via our contact form. Our customer service will do its best to answer you within 24 hours.